FORD MOTOR COMPANY

1/2003-Present

Business Analyst
North America Education, Training & Development - IT Team
Dearborn, MI

• Manage requirements and overall support for the Ford Learning Enterprise Systems interface and Web-Based Training hosting. Establish strategy, establish support processes, manage and launch release process, manage requests/issues
• Manage the support of static websites for the NA ET&D: Establish support process, manage and launch release schedule, manage requests/issues, provide consultation for design, usability, and internal marketing, direct develoment work.
• Manage the support of the Ford Supplier Learning Institute.
• Manage the support of the Ford/UAW Apprentice Tracking Application.
• Continue developmental support of Ford's Professional Women's Network website and Policy Deployment & Balanced Scorecard website.

12/2001-12/2002

Webmaster
North America Education, Training & Development - IT Team
Dearborn, MI

• Design, build and maintain websites for the New Employee Orientation, REV, and University Programs Group.
• Manage a project to centralize all the North American training websites.
• Design, build and maintain the Leadership website. Migrate the website to a new location. Responsible for developing a vision for the website for future development and enhancements.
• Work with the HR group to implement the Balanced Scorecard and SMART Objectives website.
• Webmaster as a volunteer position for the Professional Women's Network, an Employee Resource Group.

LOGIC SOLUTIONS, INC.

11/2000-10/2001

Webmaster
Leadership Development Center
Ford Motor Company
Dearborn, MI

Responsible for managing the development and maintenance of the Leadership Development Center website at Ford Motor Company.

• Interface with the development vendor (Logic Solutions)
• Work with various programs for managing and coding their updates
• Work on marketing the site internally
• Design future development phase plan
• Design and code an online self-paced tutorial about eTools
• Teach eTools courses at the residential session

01/2000-11/2000

Web Producer/Project Manager
Project Management
Ann Arbor, MI

Managed various web page design or redesign projects for internet, intranet, and extranet applications for other companies.

CLARK-MXR, INC.

1998-2000

Communications Manager
Sales and Marketing Department
Dexter, MI

The first three months in this position resulted in a complete make-over of the company web site that involved adding all new content, redesign of all the graphics, and working with engineers and scientists to obtain technical data on current and new products. Also was responsible for corporate Internet accounts, web searches for new sales leads, LISTSERV development for company e-newsletter, planning the development of a micromachining e-discussion list, and committee participation for product development.

1997-1998

Technical Support Administrator
Engineering and Production Department
Dexter, MI

All contact with the customers after the initial sale of the laser products are conducted through the office of the Technical Support Administrator. This contact included interacting with the purchasing department of the customer to finalize the purchase order details for the sale, setting up the installation of the laser, troubleshooting problems throughout ownership of the laser, scheduling and planning service visits, and processing orders for replacement parts. Other responsibilities included taking over the web page maintenance, e-mail accounts maintenance for company's corporate account, trade show preparation, making travel arrangements for engineers, creating and maintaining the customer database, maintaining the customer files, and managing the creation and updates to technical manuals.

GENERAL MOTORS CORPORATION

1986

Project Engineer
Electrical Engineering Center, CEMSS
GM Technical Center, Warren, MI

Responsibilities included designing, planning, and analyzing major projects, maintaining computer programs for department, providing technical direction to laboratory personnel, completing departmental short-range projects, and promoting improvements by introducing appropriate technology to suppliers and vehicle groups.

Accomplishments

• Coordinated the development of an expert system for relay failure analysis. Introduced concepts to management, built a prototype expert system, obtained project status and cost estimate from Electronic Data Systems (EDS) for an enhanced system.
• Successfully organized a technical seminar in the measurement of light and color. Developed core outline, obtained commitments from instructors and exhibitors, arranged for facilities and attendance. Attended by over 200 GM engineers and technicians.
• Assisted in planning department budget.
• Acted as a liaison between the department and EDS.

1985-1986

Associate Engineer
Electrical Engineering Center, CEMSS
GM Technical Center, Warren, MI

Primary duties included developing software for basic laboratory tests, set-up and operation of test equipment, analysis of test data, and report preparation.

Accomplishments

• Developed programs for use in the laboratory to perform pull-in and drop-out voltage test on relays; calculate contact force, air gap, and over-travel from force-displacement curves; computerized the laboratory's report filing system.
• Successfully fulfilled the requirements of the American Society for Quality Control to be recognized as a Certified Quality Engineer in Training.

1980-1985

Cooperative Education Student
Milford Proving Ground
Milford, MI

Completed work assignments in several departments while fulfilling the requirements of a Bachelor of Science Degree.

Accomplishments

• Completed fifth-year thesis to determine the feasibility of artificial intelligence techniques to update Computerized Automotive Maintenance System programs.
• Obtained hardware experience with IBM mainframes and personal computers.
• Obtained experience with various software packages including Lotus 1-2-3 and dBase III.
• Developed programming language experience with SAS, Fortran, Basic, PL/1, and Lisp.